Refund & Cancellation Policy

Last updated: October 6, 2026

The short version:

Cancel any time. You keep your plan until the end of the period you paid for.
Full refund within 14 days of your first payment for any paid plan. No questions asked.

1. Cancelling

You can cancel a monthly, yearly or Lab subscription at any time:

use the "manage subscription" link in your receipt email from Dodo Payments, or
email thetristanlinh@gmail.com from the address you used to pay.

Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and then your account returns to the Free plan. You will not be charged again.

The Founding member plan is a one-time payment, so there is nothing to cancel.

2. 14-day money-back guarantee

If ContextSnap is not right for you, ask for a refund within 14 days of your first payment for any paid plan (Pro monthly, Pro yearly, Founding member or Lab) and we will refund the full amount. You do not need to give a reason.

After a refund, the licence for that purchase is deactivated and the extension returns to the Free plan.

3. After the first 14 days

After the first 14 days, payments are not refundable, except:

where the law of your country gives you a right to a refund;
if ContextSnap was unavailable or seriously broken for you and we could not fix it within a reasonable time;
in the situations described in section 11 of our Terms of Service (a paid plan is significantly reduced, or the service shuts down).

Cancelling a subscription stops future renewals but does not refund the current period.

4. How to ask for a refund

Email thetristanlinh@gmail.com with the email address you paid with, or your order number from the Dodo Payments receipt. We reply within two business days.

Refunds are issued by Dodo Payments, our merchant of record, to the original payment method. Depending on your bank, the money usually appears within 5 to 10 business days.

5. Fair use of refunds

The guarantee is for trying ContextSnap once. If the same person repeatedly buys and refunds, we may decline further refunds or purchases.

6. Questions

If something is not working, tell us before you give up on it. Write to thetristanlinh@gmail.com.